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Every once in a while, however, there will be issues that need to be addressed. (2) the pilot flame could have turbulance near the sensors so a simple homemade pilot shield should stop the pilot from blowing away from the sensor causing the pilot and burner to shut off hope this helps. The pilot light is lit no problem. If your fireplace has a grate that holds the gas logs, remove the grate as well as the logs.
It's driving me crazy, and worrying me just a smidge.
If you do not have a key, you can purchase a replacement at most home improvement stores. The electric fireplace shuts off automatically after overheating to prevent overheating. A smoldering fire, even though it might not be visible through a layer of ashes, still produces combustion gases. The pilot light is lit no problem.
